Shipping & Return Policy

Shipping Policy

Orders are made and shipped within 2–4 weeks. Some items may be in stock; if not, they will be created to order. Each piece is handmade, so production and drying times may vary slightly depending on studio conditions. You will receive tracking information once your order is shipped.

Good News for Tariffs – U.S. Customers 
Please note that we are a Canadian company and all orders ship from Canada.
Pottery is covered under HS Code 6912.00, which qualifies for tariff-free import under the CUSMA/USMCA agreement. U.S. customers will not need to pay additional import duties or tariffs. However, brokerage or inspection fees, if applicable, remain the buyer’s responsibility.

Tariffs – U.K. Customers
Goods imported from Canada into the U.K. may incur customs duty and VAT when the value exceeds £135. The Canada–United Kingdom Trade Continuity Agreement may reduce or eliminate tariffs on many goods. Specific tariff rates depend on the exact HS Code (for example, 6912 for ceramic tableware and household articles). U.K. customers should be aware that VAT (typically 20%) still applies and import duties may apply if the item is not covered by preferential trade rules.

Return Policy

Returns are accepted within 30 days of delivery. Items must be unused, in their original condition, and packed securely for return. Customers are responsible for all return postage and shipping costs, and for ensuring that the item arrives undamaged.

If an item that has been shipped to you is returned damaged, no refund will be issued. We recommend using tracked and insured shipping to protect your return.

If an order arrives damaged during initial delivery, please contact us within 5 days of receiving your order. You must include:

  1. Clear photos of the damaged item and packaging (inside and outside).

  2. Your order number and unboxing photos (if available).

We’ll review the claim to determine whether the damage occurred during transit or after delivery. If approved, a replacement or partial store credit will be issued at our discretion. Items reported after 5 days or without sufficient documentation will not qualify for replacement or refund.