Shipping & Return Policy

Shipping Policy

Orders are made and shipped within 2–4 weeks. Some items may be in stock; if not, they are created to order. Each piece is handmade, so production and drying times may vary slightly depending on studio conditions.
You will receive tracking information once your order has shipped.

Duties, Taxes & Tariffs (International Orders)

Please note: We are a Canadian company, and all orders ship from Canada.

U.S. Customers

Ceramic pottery is classified under HS Code 6912.00, which qualifies for tariff-free import under the CUSMA / USMCA agreement.

To ensure smooth DDP (Delivered Duty Paid) shipping, any applicable import duties, brokerage, or inspection fees are calculated and collected at checkout.
No tariff fees apply to U.S. orders under this classification.

There will be no surprise charges upon delivery.

U.K. Customers

Goods imported into the U.K. may be subject to VAT and import duties depending on order value.

To ensure smooth DDP (Delivered Duty Paid) shipping, all applicable import duties, VAT, and brokerage fees are calculated and collected at checkout.
Under the Canada–United Kingdom Trade Continuity Agreement, tariff fees may be reduced or eliminated for eligible goods such as ceramic household articles (HS Code 6912).
However, VAT (typically 20%) still applies.

There will be no additional charges upon delivery.

Return Policy

Returns are accepted within 30 days of delivery. Items must be unused, in their original condition, and packed securely for return. Customers are responsible for all return postage and shipping costs, and for ensuring that the item arrives undamaged.

If an item that has been shipped to you is returned damaged, no refund will be issued. We recommend using tracked and insured shipping to protect your return.

If an order arrives damaged during initial delivery, please contact us within 5 days of receiving your order. You must include:

  1. Clear photos of the damaged item and packaging (inside and outside).

  2. Your order number and unboxing photos (if available).

We’ll review the claim to determine whether the damage occurred during transit or after delivery. If approved, a replacement or partial store credit will be issued at our discretion. Items reported after 5 days or without sufficient documentation will not qualify for replacement or refund.